Feedback submitted by Catherine on 20 Jul 2026
Score: 10 out of a possible 10
Fantastic communication throughout. Very specific instructions on what to do when – as someone who had never done this before, it was very extremely useful. Also there was always someone available to speak to if needed. I only had one issue – for some reason emails kept going to my junk folder (optusnet.com.au) even when I flagged them as ‘not junk’ in my email. This is not a reflection on BTR at all – just something to be aware of for future clients if they don’t respond to an email.
Score: 10 out of a possible 10
Fantastic communication throughout. Very specific instructions on what to do when – as someone who had never done this before, it was very extremely useful. Also there was always someone available to speak to if needed. I only had one issue – for some reason emails kept going to my junk folder (optusnet.com.au) even when I flagged them as ‘not junk’ in my email. This is not a reflection on BTR at all – just something to be aware of for future clients if they don’t respond to an email.