InfoTrack Client Centricity Awards

The InfoTrack Client Centricity Awards 2016 recognised excellence in client services and customer experience in the legal and accounting industries. We believe client centricity is vital to the success of any business and live by the motto that a business is not great until their clients say they are.

A business focused on client centricity isn’t one that simply offers good service. It’s so much more than that. It’s about every corner of your business living and breathing the customer and their needs. It’s about ensuring each and every client feels like they are the only individual in your sights because at every stage of the journey you are putting them first and at the core of your business decisions.

If your business is creating products, processes and policies and a culture that supports your clients with a superior experience, then you’ll appreciate how critical client centricity is to profitability and growth.

Category – Cost management

Bytherules Conveyancing Pty Ltd won the Cost Management category for its online quote system that provides an automated flat price to prospective clients without any human intervention that includes professional fees, searches and disbursements. The company is so confident in this innovation, and their conveyancing services and expertise, that it offers all services at a fixed price.