Feedback submitted by Chandan on 19 Jan 2022
Score: 10 out of a possible 10
Jo is prompt, easy going, committed and expert in her work.
Jo understood my situation and circumstances, and needs and guided me with the right documents.
She drove from all the way from Sunshine Coast to witness the documents and ensured all documents are complete to satisfaction.
Since this was my first experience of buying a home in Brisbane, she guided me well through the various steps in the process. We are originally from India and lived for about a decade in singapore.
My situation was unique as I had recently started my new job, it was a holiday period between Christmas and new year, so I had to settle the loan with less available working days. Jo understood this and provided an option of extending settlement date if needed.
She provided expert advice on the role of strata, property management etc as it is new for me.
She promptly followed up on the loan situation and documentation and offered help wherever needed.
Throughout the process, she proactively followed for any missed documents, and provided regular updates. And provided a friendly, professional advice as well as being compassionate towards us which gave us a huge comfort and absolutely no stress in buying the house.
She has been an amazing person to work with and I highly recommend Jo and team for their professionalism, friendly nature, keeping up to commitments and ensuring customer needs are met and requirements are fulfilled. Thank you Jo and team!